Last updated: 30 August 2026
Welcome to Luminbox. By accessing or using our website, you agree to these Terms of Use.
Please read these terms carefully before using our website or placing an order.
1. About Luminbox
Luminbox is an online beauty and lifestyle retailer offering products through this website.
For questions about our business or these Terms of Use, please contact us at support@luminibox.com.
2. Using Our Website
You agree to use the Luminbox website only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful activity
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Attempt to gain unauthorised access to our website or systems
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Interfere with the security or operation of the website
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Introduce malicious software or harmful material
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Copy or reproduce our content without permission
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Use our website in a way that could harm Luminbox or other users
We reserve the right to restrict or suspend access where we reasonably believe these terms have been breached.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information on our website are accurate.
Product colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors or update product information where necessary.
4. Product Availability
Products displayed on our website are subject to availability.
We may change, discontinue, or limit the availability of products at any time.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.
5. Orders
When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout.
After placing an order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to cancel or decline an order where reasonably necessary, including in circumstances involving an obvious pricing error, product availability issue, suspected fraud, or technical error.
If payment has already been taken for an order that we cancel, the relevant amount will be refunded.
6. Pricing & Payment
Prices are displayed on the website in the currency indicated at checkout.
Shipping costs and any applicable charges will be shown before you complete your purchase where possible.
Payments are processed through our available third-party payment providers.
7. Shipping
Shipping information, estimated delivery times, and applicable shipping charges are provided in our Shipping Policy.
Delivery estimates are not guaranteed dates and may be affected by circumstances outside our reasonable control.
8. Returns & Refunds
Our returns and refund procedures are explained in our Refund & Returns Policy.
Nothing in these Terms of Use limits or excludes any consumer rights that cannot legally be excluded or restricted.
9. Intellectual Property
All content appearing on the Luminbox website, including our name, logo, branding, photographs, graphics, product images, written content, designs, and other materials, is owned by Luminbox or used with appropriate permission.
You may access and use the website for personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, or commercially exploit our content without our prior written permission.
10. Third-Party Services
Our website may use or link to third-party services, websites, payment providers, delivery providers, or other platforms.
Third-party services may operate under their own terms and privacy policies.
Luminbox is not responsible for the content, availability, or policies of third-party websites that we do not control.
11. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be uninterrupted, secure, or error-free.
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
12. Liability
Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful.
To the extent permitted by applicable law, Luminbox will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these terms affects your mandatory consumer rights.
13. Changes to These Terms
We may update these Terms of Use from time to time.
Any changes will be published on this page with a revised “Last updated” date.
14. Governing Law
These Terms of Use will be governed by the laws applicable to the Luminbox business, subject to any mandatory consumer protection laws that apply in your country or region.
15. Contact
If you have any questions about these Terms of Use, please contact:
Luminbox
Email: support@luminibox.com