At Luminbox, we’re committed to getting your order to you safely and efficiently, so you can enjoy your new beauty essentials as soon as possible.
Processing Time
All orders are carefully prepared and dispatched within 1–3 business days. Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
Please note that orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Times
UK Standard Delivery: 5–11 business days
International Delivery: 5–11 business days, depending on the destination and customs processing.
Please note that delivery times are estimates and may vary during busy periods, holidays, or due to circumstances outside of our control.
Shipping Fees
Shipping costs are calculated at checkout and will vary depending on your delivery address and the shipping method selected.
Any available delivery options and associated costs will be displayed before you complete your purchase.
Duties & Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on your country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.
Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us at support@luminibox.com with your order number.
We’ll do our best to assist and, where applicable, liaise with the delivery provider to help locate your package or resolve the issue.
Please ensure your delivery address is correct before completing your order, as Luminbox cannot be responsible for delays caused by incorrect or incomplete address information.
Luminbox - Beauty, illuminated.