At Luminbox, we want you to feel confident in every purchase. Due to the nature of our products, all sales are final and we do not accept returns or refunds unless an item arrives damaged or defective.
If your order arrives damaged or you believe your item is defective, please contact us within 48 hours of delivery with your order number and clear photos showing the issue. Our team will review your request and advise you on the next steps. If a return is approved, we will provide you with the appropriate return address and instructions. Please do not send any items back without contacting us first.
Please note that we are unable to accept claims made after the 48-hour period, so we recommend checking your order as soon as it arrives.
Before placing your order, we encourage you to carefully review the product description, dimensions, features, and any other available product information to ensure the item is right for you.
For any questions regarding your order or our policy, please contact our customer support team at support@luminibox.com or use our AI Live Chat for quick assistance.