Last updated: 30 August 2026
Luminbox respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you visit our website, make a purchase, contact us, or otherwise interact with Luminbox.
1. Information We Collect
Depending on how you use our website, we may collect:
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Your name
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Email address
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Billing and delivery address
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Telephone number, where provided
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Order and purchase information
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Payment and transaction information
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Communications you send to us
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Information about how you interact with our website
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Device and technical information, such as IP address, browser type, and operating system
We aim to collect only information that is reasonably necessary for operating our business and providing our services.
2. How We Use Your Information
We may use your information to:
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Process and fulfil orders
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Arrange delivery
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Process payments
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Provide customer support
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Respond to enquiries
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Send order confirmations and service-related communications
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Improve our website and customer experience
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Prevent fraud and protect our business
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Comply with legal and regulatory requirements
Where required, we will obtain your consent before sending promotional marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication.
3. Payments
Payments are processed through third-party payment providers.
Luminbox does not generally store your complete payment card details on our own systems. Your payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to ensure the website functions properly, remember preferences, understand website usage, and improve our services.
Depending on your location and applicable law, we may request your consent before using certain non-essential cookies.
You can also manage cookies through your browser settings.
5. Sharing Information
We may share relevant personal information with trusted service providers that help us operate our business, including:
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Payment providers
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Delivery and fulfilment providers
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Website and hosting providers
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Customer service providers
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Analytics providers
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Marketing providers, where applicable
We only share information where reasonably necessary for the relevant service or business purpose.
We do not sell your personal information.
6. International Data Transfers
Because Luminbox may serve customers internationally, your information may be processed or stored in countries outside your country of residence.
Where required by applicable law, we will take appropriate steps to ensure that personal information transferred internationally receives an appropriate level of protection.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where information is required to be retained for legal, accounting, tax, or regulatory purposes.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate information
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Request deletion of information in certain circumstances
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Object to certain types of processing
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Request restriction of processing in certain circumstances
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Request a copy of certain personal information
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Withdraw consent where processing is based on consent
To exercise any applicable rights, please contact us using the email address below.
9. Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal obligations.
Any updated version will be published on this page with a revised “Last updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how Luminbox handles personal information, please contact:
Luminbox
Email: support@luminibox.com